Friday, January 25, 2008

Update on the Steak 'n Shake Discrimination

Yesterday, I linked to Karen's story of being denied service at her local Steak 'n Shake because she couldn't use the speaker box.

Here's an update: Karen says that she's received a response from Steak 'n Shake corporate headquarters and will be meeting with their representative. She is not looking for any remuneration (money or shakes!) - just an apology and appropriate customer service for patrons with disabilities.

Last night, the story was covered on ABC News and Fox News. I thought the coverage was good - not patronizing at all. Unfortunately, the videolinks are not captioned, so Karen and others who are deaf cannot hear the coverage via the computer.

It's good to see change happen.

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