Steak 'n Shake apology

"We believe in admitting when we make mistakes and learning from them."

I blogged about the lack of service that Karen received at the Steak 'n Shake drive-thru because of her deafness. You can read here about Karen's meeting with representatives with Steak 'n Shake.

If you read through Karen's posts on this incident (and the resulting comments), you can see just how many people have a hard time believing that this type of discrimination exists.